TERMS & CONDITIONS
Welcome to CarrieElspeth.co.uk, we are glad you stopped by! We want your experience with us to be a good one so please take a moment to read through these terms and conditions before you start shopping. This way you will know how the buying process works with us. By continuing to browse this site you are agreeing to the following terms and conditions
Customers or visitors to this website are referred to as “you.” Carrie Elspeth Limited is referred to as “us,” “our” or “we.”
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries on these terms, anything else on this site, or feedback regarding your purchases:
Carrie Elspeth Limited
Unit 45 Vale business Park, Llandow, Vale Of Glamorgan, CF71 7PF
Tel: 01446 771271
Registered in England and Wales.
Company registration number: 4690273
UK VAT number: 771876192
All prices shown on our website are inclusive of VAT and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility. Delivery costs will be charged in addition, such additional charges are clearly displayed at the basket page where applicable and you can find more information on our Deliveries & Postage page here.
Prices of products may change from time to time and any sales or offers may be withdrawn without prior warning. If there is a price change or withdrawn offer after you have placed your order we will contact you as soon as possible to either reconfirm or cancel your order.
MAKING A PURCHASE
Pre-payment is required on all orders and goods will not be despatched until funds have been received. We reserve the right to refuse any transaction at our discretion. When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched.
We aim to despatch orders to you the same day you place the order if this is done before 3pm on a Monday – Friday (Excluding bank holidays. Orders placed at the weekend will normally be posted on the next working day.) In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery.
We accept payments from the following payment providers:
POSTAGE & DELIVERY
All items within the UK ordered online will be posted by Royal Mail and may require a signature depending on the postage options you choose during the checkout process. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
Risk in the Goods passes to you when the Goods are off loaded from Carrie Elspeth Limited’s or its agents vehicle at the point of destination. If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.
All our jewellery is handmade in Wales and every effort is made to ensure your jewellery is of the highest quality. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another. If you have any queries or are unsatisfied for any reason please see our returns policy here or contact us at firstname.lastname@example.org.
SECURITY & POLICY
The laws of England and Wales govern these terms and conditions. By accessing this website for any reason, whether to purchase available products/ services or not, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. We reserve the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.
Carrie Elspeth reserves the right to update and change the terms and conditions of our Carrie Elspeth gift cards at any time. This does not affect your legal rights. Use of your Carrie Elspeth gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Carrie Elspeth gift cards remain the property of Carrie Elspeth who maintains the right to cancel the card in situations where it is deemed necessary to do so.
The value of your Carrie Elspeth gift card can be redeemed online at www.carrieelspeth.co.uk. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. Please note the credit on your Carrie Elspeth gift card cannot be used in conjunction with any other offer. Your Carrie Elspeth gift card can only be used once and the full amount must be spent as no change will be offered. The balance on the card may be used in full or as a part payment.
The maximum amount that an individual Carrie Elspeth gift card can hold is £100; this limit cannot be exceeded by performing balance transfers.
Your Carrie Elspeth gift card is valid for a period of 12 months from the date of purchase, after which any remaining balance will be removed and the card will become invalid and no longer available for use.
Lost/ Stolen/ Damaged
In cases where your Carrie Elspeth gift card is lost or stolen, Carrie Elspeth is unable to replace or reimburse the remaining balance on a card. Carrie Elspeth cannot be held responsible for the any balance lost on a Carrie Elspeth gift card as a result of theft or fraud. All Carrie Elspeth gift cards have a unique code written on the back of the card which is required for online purchases. Carrie Elspeth cannot be held responsible for any unauthorised use where the card code have become known to another party
Should your Carrie Elspeth gift card become damaged, Carrie Elspeth will be able to replace the card providing you still have the card in your possession and the necessary details can be obtained.
Using a Carrie Elspeth gift card
Customers may use their Carrie Elspeth gift card via our website www.carrieelspeth.co.uk only. Should you choose to use your Carrie Elspeth gift card outside of the UK, foreign exchange rates applicable on the date of the transaction will apply to any transactions performed.
Crediting a Carrie Elspeth gift card
Should you return product(s) purchased using a Carrie Elspeth gift card for an exchange of a lesser value, any refund amount due will be credited to the original method of payment.
Governing Law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
CLICK & COLLECT SERVICE DURING COVID
We have created our click and collect service by request from local shoppers who would rather collect their items than have them sent in the post. We are delighted to be able to help whilst following government guidelines on social distancing and adhering to all local or national restrictions.
Once you have received an email telling you that your order is ready for collection, please make a note of the order number and bring some ID.
You will not be able to enter the premises. We will put your order on a tray and hand this to you at the door. This will be similar to what you would experience at a drive through food or drink establishment.
As your and our team’s safety is of absolute priority, please don’t use the click and collect service if you have any symptoms of COVID-19 or have been told to self-isolate.